This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is xxxxx.
Time Details
10:32 Session Started with Agent (GTSR Raven Bauer)
10:32 Agent (GTSR Raven Bauer): "Thank you for contacting Dell's Gold Technical Support! Please give me a moment to pull up your information."
10:32 Agent (GTSR Raven Bauer): "While I am looking up your information please provide a contact phone number that I can call you back at in the event that we are disconnected. If you come back into chat before I have the opportunity to call you back, you can ask for me. If I am available you can be transferred to me. If we had not yet started to troubleshoot your issue, it may be quicker for you to continue with the next available technician."
10:32 me: [my office phone]
10:32 Agent (GTSR Raven Bauer): "How may I assist you today?"
10:33 me: "hi I just did a fresh install of WinXP SP2 on this machine, and I don't know which of the 20 or so video drivers to download."
10:33 Agent (GTSR Raven Bauer): "have you loaded any other drivers yet? it's important that when you load drivers you load the dell notebook system software driver first and then restart then load the chipset driver and restart"
10:34 Agent (GTSR Raven Bauer): "have you done that yet? I'll tell you what video driver you need, just a moment please"
10:34 me: "I no longer have the original cd's"
10:34 me: "this was using a generic Windows install disc."
10:34 Agent (GTSR Raven Bauer): "you can download the drivers from support.dell.com to put on a cd or I can send you resource cd and you can receive that tomorrow"
10:35 me: "right I would like to download the drivers if I can identify which ones are correct."
10:35 Agent (GTSR Raven Bauer): "after windows installation you need to load drivers to get hardware working properly"
10:35 me: "yes I realize that"
10:35 Agent (GTSR Raven Bauer): "okay, I'll tell you what drivers you need and the order, just a moment please"
10:35 me: "thank you"
10:36 Agent (GTSR Raven Bauer): "first driver and you're welcome is"
10:36 Agent (GTSR Raven Bauer): "http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R96945&SystemID=INS_PNT_P4_9200&os=WW1&osl=en&deviceid=3601&devlib=0&typecnt=1&vercnt=1&formatcnt=1&libid=7&fileid=125723"
10:37 Agent (GTSR Raven Bauer): "you restart after first driver and then next driver is"
10:37 Agent (GTSR Raven Bauer): "http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R86238&SystemID=INS_PNT_P4_9200&os=WW1&osl=en&deviceid=1134&devlib=0&typecnt=1&vercnt=1&formatcnt=1&libid=27&fileid=112921"
10:37 me: "hmm nothing is happening when I click. hang on."
10:37 me: "I have to paste into wordpad or something"
10:38 Agent (GTSR Raven Bauer): "correct, next driver is"
10:38 Agent (GTSR Raven Bauer): "http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R106668&SystemID=INS_PNT_P4_9200&os=WW1&osl=en&deviceid=6434&devlib=0&typecnt=2&vercnt=5&formatcnt=1&libid=6&fileid=137851"
10:38 Agent (GTSR Raven Bauer): "next driver is"
10:38 Agent (GTSR Raven Bauer): "http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R99254&SystemID=INS_PNT_P4_9200&os=WW1&osl=en&deviceid=6466&devlib=0&typecnt=1&vercnt=2&formatcnt=1&libid=3&fileid=128550"
10:39 Agent (GTSR Raven Bauer): "then http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R86360&SystemID=INS_PNT_P4_9200&os=WW1&osl=en&deviceid=2966&devlib=0&typecnt=2&vercnt=1&formatcnt=1&libid=5&fileid=113177"
10:39 Agent (GTSR Raven Bauer): "then http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R105328&SystemID=INS_PNT_P4_9200&os=WW1&osl=en&deviceid=4155&devlib=0&typecnt=2&vercnt=2&formatcnt=1&libid=5&fileid=135925"
10:40 Agent (GTSR Raven Bauer): "then http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R85457&SystemID=INS_PNT_P4_9200&os=WW1&osl=en&deviceid=6685&devlib=0&typecnt=4&vercnt=2&formatcnt=1&libid=20&fileid=111947"
10:40 me: "k is that all?"
10:40 Agent (GTSR Raven Bauer): "then http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R86531&SystemID=INS_PNT_P4_9200&os=WW1&osl=en&deviceid=7818&devlib=0&typecnt=1&vercnt=1&formatcnt=1&libid=7&fileid=113408"
10:40 me: "jesus."
10:41 Agent (GTSR Raven Bauer): "then http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R113813&SystemID=INS_PNT_P4_9200&os=WW1&osl=en&deviceid=2514&devlib=0&typecnt=1&vercnt=4&formatcnt=1&libid=17&fileid=149404"
10:41 Agent (GTSR Raven Bauer): "then http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R97343&SystemID=INS_PNT_P4_9200&os=WW1&osl=en&deviceid=2861&devlib=0&typecnt=1&vercnt=2&formatcnt=1&libid=25&fileid=126191"
10:42 Agent (GTSR Raven Bauer): "those are all the drivers you need"
10:42 Agent (GTSR Raven Bauer): "I know it's a lot, but that's what is recommended for this system"
10:42 Agent (GTSR Raven Bauer): "if you ever want to run diagnostics on the system here is the link for that http://support.dell.com/support/downloads/format.aspx?c=us&l=en&s=gen&SystemID=INS_PNT_P4_9200&os=WW1&osl=en&deviceid=3841&typecnt=1&libid=13&releaseid=R85732&vercnt=1"
10:43 me: "okeydoke, thanks. Just out of curiosity, how would I have identified the correct versions myself? I mean how do I figure out which display this thing has."
10:43 Agent (GTSR Raven Bauer): "these links will be emailed to you after chat and our conversation."
10:43 me: "oh good, that will be much easier"
10:43 Agent (GTSR Raven Bauer): "you could have gone to support.dell.com"
10:43 Agent (GTSR Raven Bauer): "click on drivers and downloads"
10:43 me: "I did that...."
10:43 Agent (GTSR Raven Bauer): "then you would need to type your service tag"
10:44 me: "I did that too"
10:44 Agent (GTSR Raven Bauer): "all the drivers I found I found by putting in your service tag"
10:44 Agent (GTSR Raven Bauer): "if you're registered you can also find out by going under system configuration"
10:44 Agent (GTSR Raven Bauer): "this will tell you what you have installed"
10:44 me: "I got my original system information and printed that out. It mentions a X4766 Liquid crystal display. How would I go from that info, to figuring out which of the display drivers to download?"
10:44 Agent (GTSR Raven Bauer): "usually the easiest thing is to have a resource cd"
10:44 Agent (GTSR Raven Bauer): "would you like me to send you one?"
10:45 me: "no it's okay, I'll make one out of these downloads."
10:45 Agent (GTSR Raven Bauer): "usually when you have that you click my system and it has the drivers for your system"
10:45 Agent (GTSR Raven Bauer): "you don't need the display drivers"
10:45 Agent (GTSR Raven Bauer): "those are for monitors"
10:45 me: "oh ok."
10:45 Agent (GTSR Raven Bauer): "other drivers are basically what is compatible with your system."
10:45 Agent (GTSR Raven Bauer): "Is there anything else I can help you with today?"
10:46 me: "no I think that's plenty for today. Thank you very much."
10:46 Agent (GTSR Raven Bauer): "You're welcome. Thank you for choosing Dell! We are always available at http://www.dell.com/goldchat and have a good afternoon."
10:46 Session Ended
10:46 me: "TELL ME WHERE THE DRIVERS ARE"